Job at Casper

Zoe Grossman

Retail Associate

Part Time
Posted Mon, May 6
Zoe Grossman

Retail Associate:

As part of our Retail team, you will represent the Casper brand by providing best-in-class service to all of our guests. We view retail as an experience: one that is unique, personalized, and hospitality-driven. This space (and you!) will help carve the path for Casper’s offline footprint. Your role will be to help our guests feel right at home and discover the wonders of a good night’s sleep.

This is an hourly role based in our retail store. You must be available to work at minimum 3 days a week with weekend availability

Provide exceptional service to every person that walks through our doors

Follow up with customers through clienteling and e-mail correspondence

Help Casper maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial our products

Maintain the highest level of product knowledge and expertise

Maintain the visual integrity of the space

Create and process in-store sales

Process and receive inventory replenishments

Assist with setting up and executing community programs and events

Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience